All sales are FINAL. We do not accept returns or exchanges. We are not responsible for lost or stolen packages. We are not responsible for lost packages due to incorrect shipping addresses entered at checkout.
Issues with Item
If your item is damaged, defective, or you received an incorrect item, please contact us immediately via email. Customers have 5 days after their order was delivered to inspect their package and contact us regarding issues with their order. If we are not contacted within 5 days of you receiving your order, we are no longer able to resolve the issue.
Amazon Purchases
For items sold through Amazon, customers are advised to follow Amazon’s return policy for refunds.
Contacting Us for Refunds
Customers wishing to request a refund can reach out to us through the same media platform they used for previous contact or directly via our email at support@defashioncode.com